I sent an email to ABC Distributing customer service over the outrageous shipping charges they charged me for the 3 comforters, and they sent the following reply back;
"Dear Customer,
Thank you for writing abc distributing.
A copy of the shipping statement has been mailed to the mailing address provided.
Please review the information and contact us if you have any further questions or comments. We value your business.
If you have any questions in the future, please let us know.
Sincerely,
John Marquette
abc eCommerce Customer Support
abc distributing"
So they are snail mailing me an itemized statement that outlines how they came to decide the crazy high shipping charges that they have charged me for the shipping of the 3 comforters.
Two are full/queen sized, and 1 is king sized, but the 1 they shipped separately is mine, it's a queen, and they charged me $46.08 to ship a comforter and box that weighs 9.40 lbs.
I copied down the tracking number they gave me for UPS and went to the site and pasted it in.
The box weighs less than 10lbs, but somehow they determined that it should cost $46.08.
I can't wait to see that itemized statement on how they figured out that was the right amount to charge for that.
I've sent boxes weighing 25-35lbs from Florida to Maine and it cost me less than $30, so how they got that amount for a box weighing less than 10lbs is sure going to be interesting.
Christine is mad about this as well, and to prove that I'm being ripped, she went to 2 different shopping sites and put 3 full/queen comforters in her shopping cart and went to checkout to see the shipping charges.
Go read the far better prices those sites gave her.
The even shittier thing about this if I return the comforters, all they will refund me is the purchase price, not the shipping charges.
That's how they make so much money.
Sure, you get a really good deal on what you buy, but they make their profit from the shipping charges.
So when the comforters get here, the 1st package is supposed to be here today according to ABC's shipment tracking they sent me, even though UPS has only received the billing information, but if when it gets here it's a total piece of shit and I want to return it, or all of them, I have to pay to ship them back and I will only be refunded the purchases price, not any of the shipping costs or the return shipping costs.
I'm confused about whether or not they will do reverse shipping charges if I send them back, it's confusing I admit.
To the people who recommended ABC Distributing to me in the first place, I could fucking shoot you right now.
Did you not pay attention to how much they charged you for the shipping of your bedding when you bought it?!
The first posts in this whole thing are here and here.
====================
"Dear Customer,
Thank you for writing abc distributing.
A copy of the shipping statement has been mailed to the mailing address provided.
Please review the information and contact us if you have any further questions or comments. We value your business.
If you have any questions in the future, please let us know.
Sincerely,
John Marquette
abc eCommerce Customer Support
abc distributing"
So they are snail mailing me an itemized statement that outlines how they came to decide the crazy high shipping charges that they have charged me for the shipping of the 3 comforters.
Two are full/queen sized, and 1 is king sized, but the 1 they shipped separately is mine, it's a queen, and they charged me $46.08 to ship a comforter and box that weighs 9.40 lbs.
I copied down the tracking number they gave me for UPS and went to the site and pasted it in.
The box weighs less than 10lbs, but somehow they determined that it should cost $46.08.
I can't wait to see that itemized statement on how they figured out that was the right amount to charge for that.
I've sent boxes weighing 25-35lbs from Florida to Maine and it cost me less than $30, so how they got that amount for a box weighing less than 10lbs is sure going to be interesting.
Christine is mad about this as well, and to prove that I'm being ripped, she went to 2 different shopping sites and put 3 full/queen comforters in her shopping cart and went to checkout to see the shipping charges.
Go read the far better prices those sites gave her.
The even shittier thing about this if I return the comforters, all they will refund me is the purchase price, not the shipping charges.
That's how they make so much money.
Sure, you get a really good deal on what you buy, but they make their profit from the shipping charges.
So when the comforters get here, the 1st package is supposed to be here today according to ABC's shipment tracking they sent me, even though UPS has only received the billing information, but if when it gets here it's a total piece of shit and I want to return it, or all of them, I have to pay to ship them back and I will only be refunded the purchases price, not any of the shipping costs or the return shipping costs.
I'm confused about whether or not they will do reverse shipping charges if I send them back, it's confusing I admit.
To the people who recommended ABC Distributing to me in the first place, I could fucking shoot you right now.
Did you not pay attention to how much they charged you for the shipping of your bedding when you bought it?!
The first posts in this whole thing are here and here.
That's friggin INSANE! I just had something shipped to my niece from Bed Bath and Beyond that weighed about 5 pounds total and it only cost $5. OK, so $40 I could almost swallow, but almost $150? That's beyond insane! I'm so sorry this happened!
P.S. Stumbled this post!
Why are they hiding behind emails? They must think that people in general are morons to wait patiently for snail mail to deliver an itemized shipping invoice. The more attention this gets maybe they'll reconsider your whole order and refund every penny! I think we need to start a ripple!!!! Whatcha think?
I would have been just as livid. Shipping charges are getting ridiculous. I hope they refund your money and change their ways before they rip other consumers off as well. Comforters should be exactly that - comforting - not tools for money theivery.
I stumbled this and I'm going to also add a comment on retailmenot.com. It gets a lot of attention from storefronts.
They should have calculated shipping BEFORE you finalized the order. I've never heard of a company doing it after you've already bought items...
I still can't believe they're charging you so much. My aunt's been buying from them regularly for as long as I can remember and never endured such outrageous charges. And I KNOW she's bought bedding from them before because she bought me a comforter set there one year. I hope they'll refund some of your money.
Chickiebean linked this post in Twitter.
Here's what you do:
1. Stop payment/place fraud alert (for overcharge) on your credit card.
2. Refuse all shipments and note "return to sender" on the boxes.
3. File complaints with the BBB. You can do this on line now. If you have copies of the email, the invoices, and the UPS tracking information, place those as attachments in the complaint.
4. Be sure to keep us updated on this situation.
I have ordered some stuff from there and they sent me like one or two things at a time and charged me shipping on each box.
Yes, their shipping charges are outrageous. Try ordering from Lakeside Collections they have a standard set shipping charge per amount purchased which is much cheaper and they carry most of the same things as ABC.