Results tagged “verizon sucks” from KatScan

Tired and worried.

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It's been an incredibly long day for me already.
I barely slept last night, not going to bed until almost 7am this morning, and was back awake by 10am.
I just couldn't sleep at all, far too many things on my mind.

My own health issues for one, I was just thinking about it all far too much, driving myself nuts.
And then my sister called me and told me that our Dad was in the hospital, he had what is called a transient ischemic attack , which is a transient stroke that lasts only a few minutes. It occurs when the blood supply to part of the brain is briefly interrupted.
He had 3 (three) of those this week!
I've been worried about my Dad all night and all day now too.

My Mom emailed me and gave me the hospital phone number and his room number, so I called him and he sounds ok, just very tired.
He told me not to worry, he's fine and he'll be going home tonight, just waiting for them to cross the t's and dot the i's.
He's hoping to be released by tonight, and he's being very stubborn.
He refused to take the blood thinner Heparin , he wants to see his primary care physician and his cardiac physician, he doesn't trust Southern Maine Medical Center at all, and Heparin is the drug that has been in the news (link above) a lot lately for possible recalls, and it's the drug that was given to Dennis Quaid's twin babies in an extremely high dose which almost ended their lives.

I was upset about this because my parents did not call any of us kids, my sister had to beg our Mom to tell her where Dad was, and Mom said that's what Dad wanted, he didn't want any of us to know and worry until they knew for sure what had happened to him.
But he's our Daddy ya know?
We love him and worry about him, and not being told how our parents really are, is just as upsetting as hearing how they really are.
We kids need to know this stuff.
I know I live too far away and can't fly back home right now, but I still want to know this stuff, they are my parents.

And I also spent most of the morning dealing with Verizon again.
My phone line last night was all static, my DSL kept going in and out, and when I called tech and repair, they kept telling me the problem was inside my house, my equipment.
Well a repair tech came out here this morning and guess what?
The problem was not on my end, it was in the line up the street, a major telephone line had gotten fried, he repaired it, but I am so sick and tired of Verizon's crappy customer service, they always blame it on my end before they even investigate the problems.
I'm just sick of it.
I pay my bills in full and on time every month, except last month because I was in surgery, but I always pay in full and sometimes Verizon forces me to pay more than my actual bill.
So why the hell do they treat me like crap all the time?!
It's just crappy customer service no matter what the issue is.

I'm tired and worried, and not feeling so well.
I either caught the stomach thing the boys have or I'm just exhausted.
I'm going to go lay down on the couch and watch Iron Man, get some rest, and I'll be back around later on. 
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Freaking Verizon is at it again.

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So I'm like a week late paying all my bills, so I got myself up and started paying them.
I had called each of my utilities before going in for surgery and notifying them they would be paid late, they were all ok with it.
I paid FPL and the water bills without any problems, as usual.
And as usual, Verizon was just crap.

I logged in to my Verizon home screen where it said current now due $61.45, but total now due of $31.42.
I know that the $31.42 is the correct amount, my bill is never over that, the bill summary even says that's what I really owe, so I type in $31.42 and click pay now.
It advanced to the next screen where it said the amount you are paying is different from what you really owe, the page refreshed, and the amount filled in for me to pay was at $61.45.
I tried 3 more times to change it to $31.42, it kept changing it back, so I said fuck it and paid $61.45.
Then I called Verizon who said it was some sort of website glitch, I now I have a credit on my account of $30.03, we're so sorry.
They said they would have their IT department look at it, but I have a credit, your account is in great standing with us, yadda yadda, whatever.
Their website forced me to pay that $61.45, it wouldn't let me change it.
I don't care if my account is in great standing and I have a credit, I am sick of their fucking shit every single month when I try to pay the phone bill and the DSL bill screw-ups that have been non-stop for years now.
I'm so over it yanno?
Every month they are sorry, every month they promise me they will fix it, and every month it still isn't fixed.
Verizon sucks major ass and I really need to find another phone and internet option that isn't them and isn't Comcast cable.

While on the phone with them, they tried to sales-pitch me on their Direct tv package shit.
Dudes, I'm calling your company every month because of bill fuck-ups with my phone and DSL, and you want to add another item to screw up on every month?
I don't fucking think so.
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Verizon sucks. Again.

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I have to wonder if the Verizon employees who mapped out my street, actually work and have jobs in San Francisco, NOT in Florida, because they mapped this address, this DUPLEX, as a one family unit home, when it is so clearly a two family unit home.
Not that I can actually afford Verizon Fios, but I was in a mood and felt like busting their chops.
See, they sent me my monthly phone bill with a sale flyer for Fios service, the fee is incredibly low, like $42.99 per month, just a few bucks more than I am currently paying for DSL at $37.95 per month.
So for fun, I went to the site, and entered my phone number and address, where once again, I was told Fios isn't available at this address because the address doesn't exist.
So I sent an email support request, they sent a general support email back, asking me to explain in detail, what my question/problem is.
So I explained.
In detail.


Hi!,
I've been wanting Fios for awhile but every time I try to order it, it says it's not available at my address because my address doesn't exist..
I know that is wrong because I live in a duplex, and my duplex neighbors have Fios internet, phone and tv service.
How is it possible that Fios is on one side of a duplex, and not on the other?
It's not.
It simply means someone at Verizon screwed up when entering the addresses in to the database, and counted this duplex as one house.
My Name is Kat Cooper my address is xxxx south Lockwood Ridge road Sarasota, Florida 34231
I currently have Verizon DSL.
My phone number is xxx-xxx-xxxx.
My neighbors address, the people in the other half of the duplex, is xxxx south Lockwood ridge road Sarasota Florida, 34231
They have Fios internet, phone and tv.
Their phone number is xxx-xxx-xxxx.
 
This building is two (2) family units, xxxx and xxxx.
It is not one address, it is two.
 
It would super spectacular if Verizon would fix this error as I have been wanting to order Fios for well over a year, but I can't because you have it listed as a one family house which it is NOT!
Yes, I am frustrated because I've been a Verizon customer at this address for 10 years.
10 years, and Verizon thinks my address doesn't exist for Fios, yet it's installed in the other half of this duplex.
After 10 years of being a customer at this address, it absolutely baffles me that Verizon thinks this address doesn't exist.
Verizon certainly has no problems sending bills to this address, which I got today for my home phone service, which is holy cow! through Verizon!
Do you see how frustrated a 10 year long customer might be learning their address doesn't exist to get a service?
Please go ahead and look up my account, my address, go ahead and look to see if Fios can be installed at this half of the duplex, and then go look and see that my neighbors, in the other half, actually have Fios, and then ask yourself why this customer writing this email, might be so stinking upset to learn that their address doesn't exist for Fios, but I can have home phone service, I can have DSL, I get bills from Verizon all the time, but nope, I can't have Fios because my address doesn't exist!!!!!
Sincerely,
Kat Cooper
A 10 year long Verizon customer at this address.
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