Monday was just one of those days, the kind of day that makes you just want to rip your hair out and start shooting people.
I hadn't gotten any sleep since like a few hours on Friday, my period started, I pulled a muscle in my right side lower back, and things were happening that just made the whole day even more miserable.
Things started to go wrong on Sunday about mid-day, and just progressively got worse from there on out.
I had to spend the whole day dealing with those things that had started to go south on Sunday, and then I had to deal with other people complaining about that and other things, all of the day on Monday.
It's a job and I do my job, but man, some people seem to forget that I have a life outside of that job, and that nowhere in my job description does it say that I am allowed to be verbally abused and treated like garbage.
My job is to answer questions that I can, that I have the answers to, and to help with the work that we do if I can.
I answered the same questions repeatedly,
for the same person, for 3 hours on Monday afternoon.
I just kept repeating the same answers because the same questions were being asked repeatedly, just in different ways.
The person was really aggravated with some things, and it is my opinion, that I took the brunt of this person's anger and frustration simply because I was there, because it's my job to help and answer questions, because it's what I am supposed to do, but taking anger and frustration out on me is not ok, that's not part of my job description at all.
But I took it, I dealt with it, I simply kept repeating the answers that I knew in the most polite way that I could.
And I was polite, I was cordial, I just kept trying to help the person with their issues, tried to help them understand why things are a certain way, and they just kept getting angrier, my answers were not good enough, but even when I explained how they could get the answers they wanted from the
only people that could give them those answers, they just continued to get angry because they wanted those answers now, from me, and I am not capable of giving those answers.
I really felt like I was being stepped on because I was there, available, someone to dump on.
I even said a few times that I needed to log out, that I needed to go make dinner for my kids, they just kept going.
When I was finally able to log out, I had to rush to get dinner going, and I was washing a spatula in the sink, didn't see the big carving knife, and
I cut my left index finger.
It kept
bleeding and bleeding, 3 bandaids couldn't stop it, and I didn't feel like going to the ER for stitches, so
I superglued it.
People need to realize that I was asked to do it because I paid attention from day 1, and I have an excellent memory for pieces of information, I'd be great on Jeopardy or Trivial Pursuit.
I can recall an exact bit of information or a message and approximately when it came out, and people are able to find that message in the system during the time frame and title that I gave them.
Keeping me tied up for 3 hours to have someone to yell at, is
really, truly,
not fucking ok.
I'm not a punching bag,
I'm not the one you can yell at, but come on, we all know that when given the opportunity to yell at the people that are the intended targets of this hostility and anger, instead of yelling, it all ass kissing and brown nosing.
There's a ton of "
You're so awesome Txxx!" and "
This company rocks!" and "
I love you guys!"
No one ever
actually tells them the
thingscomplaints that get said to me in the way that they are said to me, because the people who complain with their left hand, and ass kiss with their right hand, don't want to get fired from this job.
I see it every single day on the forums.
Complain, bitch, moan, repeat until the owner shows up, and then suddenly it's all thank yous, and I love yous, and all kinds of assorted ass kissing.
They leave, and it's right back to complaining again.
Some of them have one face that they show to the boss and everyone else on the forums, and one that they only show in private messages to me.
The one on the forums is all nice and sweet, polite, kind, trying to be helpful, and the other that they show to me in private messages when they feel like complaining, is a really mean, nasty, angry and frustrated face with anger lines instead of laugh lines.
I'll tell you what though, I'm really tired of being dumped on like that.
My job is to answer the questions that I have the answers to, and to help with things people need help with, that's it.
I am not the one that anyone is allowed to just pour out all of their anger and frustrations on.
I am not the doormat or the punching bag, I am the one who takes time out of my days and nights,
out of my life, to help other people and answer questions.
I do have a life ya know.
Yeah, it may not be a glamorous one, it may not even be one where I am going out with friends all of the time living it up, but I do have a very busy and hectic, very stressful life.
I have a ton of pretty major health issues, and now I have a son who I have given some of those health issues to as a genetic gift.
I have my own doctor appointments every month, and now I have to schedule his in-between mine.
I had to cancel his MRI on Monday at the last minute because our ride had an issue with his car, we were outside waiting for him to show, and he called my cell to tell
me the car was dead, dead battery or something, wouldn't turn over, so
I had to come in and cancel it. a
And now I have to reschedule it when I can find another ride or come up with the $15 each way to take a cab.
I'll probably end up doing that on payday this week once I see how much pay I'm going to have.
I lost a lot of work this past week due to my son's medical appointments, and my own ear infection last week, and because I spent a great deal of time helping people, doing my job.
I was busy helping people, the system flipped over to the next time period or whatever it is that it does, and all of the work I had, completely vanished.
I spend so much time, like I did on Sunday and Monday, on the work forums helping other people and answering questions, that I have to scramble and race to get my own work done on time.
I highly doubt that anyone even thinks of that, as a matter of fact, I'm like
99.9% positive that
nobody thinks that I have my own work to do, so it's not a big deal to them to keep me there asking question after question,
or like today, keeping me there to have someone to yell at for 3 freaking hours.
There's only 3 people who know that I have my own work to do and that I end up racing to get it done almost every single payroll period.
I mean would you just look at the freaking time that I made this post?!I spent
almost all day Sunday on the work forums, I spent
almost all day on Monday on the work forums, minus the time mid-morning on Monday that I took a shower, made Mark take a shower, and then waited for our ride that eventually couldn't make it, all of the while going through medical documents to make sure that I have everything, filled everything out, crossed every 't', dotted every 'i', and signed by him because he's now 18 and considered an adult, legally old enough to deal with his own medical procedures, yet he doesn't have the slightest clue what any of those papers say, so I have to go through everything with him and get him to understand it all and then sign his name, and all of the while I'm doing all of that and waiting for our ride, I still kept hopping on the work forums to help people.
And because of how things went on Sunday and Monday dealing with an issue that everyone was having, and then dealing with that 1 person for 3 hours on Monday, I never got to post to either of my blogs until now, almost 5am on Tuesday.
It's extremely frustrating.
Please don't anyone mistake this as me hating my job and maybe I shouldn't do it anymore, don't even think that, not even for 1 stinking second!
I
LOVE my job, I
LOVE what I do, I
LOVE helping other people, it is
soooo gratifying, it gives me a sense of purpose, it makes me feel like I'm doing something good for others.
But when people take what I do for granted, or treat me bad, or speak to me so dis-respectively, it really hurts.
I give of my time,
my life, to help other people every single day for hours and hours
and hours, so to have someone spend a lot of time,
my time, talking to me negatively because they are upset about something else, or at someone else, or yelling at me for things which I have absolutely no control over or any power to do anything about, really, really sucks.
And it hurts,
it hurts a lot.
I think people just assume that because I am a disabled stay at home mom who does this job, that I must have no life and nothing to do, so they totally take advantage of me, they take advantage of my time like it's not a big deal, they
rarely ever say please when asking for help, and they
like never say thank you when the help has been provided.
Not too many others say thank you for the help either, it's like manners don't exist anymore.
If someone helps you, say thank you, if you need help, say please when asking, and try not to be a total jerk-face to the person who's trying to help you.
If
you're mad about something or mad at someone,
try really super duper hard to
NOT take it out of the person who has been helping you as much as they possibly can.
Try to remember that they are
not the reason that you are so angry and frustrated.
Try to remember that they have a life too, but they are helping you because it's a good thing to do, because helping your fellow man is the right thing to do.
It feels good to help someone who needs help,
it feels really good, but when you don't get a please before or at the start, and a thank you after, or if the during the time you are helping them, they are being a snarky freaking jerk to you, it can totally drain all of the good feelings that you had and instantly make you feel hurt, sometimes sad, sometimes angry, betrayed, upset, and stressed out.
But mostly, you just feel bad inside, and taken advantage of, used as someone's emotional punching bag, and that feeling sucks the big time.
I felt that way on Monday night, I felt that way while it was happening, I felt that way when it finally ended, and I have felt that way all night Monday and now here it is Tuesday morning at 5:30am, (I started posting this at about 4am Tuesday) and I still feel totally beaten down and drained from that whole thing, I feel like an emotional punching bag that totally got the stuffing just kicked and punched right out of it.
In other words, I still feel terrible.
That whole thing made me cry to be totally honest about it.
I did my best, I gave up 3 hours of my time and life, I looked for answers, sorted through my emails, through threads and posts, I did everything that I could to help that person, and they still kept coming at me with some hard left hooks and some painful right uppercuts.
It really is so not ok to take out your anger and frustration that you have for someone else on the person helping you.
It's just not.
*Raises can of cold Diet Coke*
Here's to hoping that Tuesday is a much better day.
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